RESPONSIBILITIES & DUTIES:

You will support and enable marketing program execution, providing expertise in Events and Integrated Marketing
Campaigns. This includes end-to-end planning, execution and tracking program performance. You will project
manage and operationalize campaigns throughout the year. As part of the team, you will play a major role in ensuring
the success of integrated marketing, events and driving continual improvement and measurement of future events.
You also need to have the capability to understand our Partner Marketing Strategy at the deep level and build an
enduring relationship with the clients as a trusted partner.

In this role, you’ll be strongly expected to leverage your communications and problem-solving skills to ensure the
smooth collaboration between us and our Partners to maximize the business impact.

Service Management: Overall accountability for campaign deliverables and is the single point of contact for our clients.

Planning & Set-up: Attends campaign planning meetings, interprets the objectives, breaks them down into tasks and
then executes them using standardized tools. This includes a wide array of tasks such as project planning, ensuring
data flow through the relevant systems and setting expectations around delivery.

Execution & Project Management: This role acts in project management capacity once the set up and plans are
aligned. They are integral to the end-to-end execution and ensuring that the processes are followed and assigns
accountabilities to the various stakeholders in the process.

Service Deployment & Readiness: Drives service quality, consistency & innovation through leading practice sharing
and overall participation and cooperation in the marketing services community.

Team player: Working closely with the team to ensure that the team is briefed on all area and global initiatives.

Stakeholder Engagement: Engages with functional stakeholders to set expectations on service delivery. Provides
consultative support and recommendations, collaborating with Regional Leads and Global leads.

Global Community Engagement: Shares best practices with Team Leads across the region and participates in
community calls.

Best Practice Sharing: Curates and showcases Area finding and practices and shares these with the global
community.

QUALIFICATIONS:
Required Competencies/Skills:
• Proven skills in written and verbal communications
• Solid experience in client servicing and account management
• Intermediate to advanced project management strategies and tools
• Basic business, systems, and process analysis
• Demonstrated understanding of marketing communications tools and execution, both online and offline.
• Ability to articulate and evangelize services with stakeholders
• Relationship management, collaboration and conflict resolution skills
• Knowledge of Microsoft brand and products
Required Experience:
• University degree
• 7+ years marketing communications (agency or client side) with a focus on event marketing and virtual events.
• Strong client service or account management background
Desired Characteristics:
• Self-starter – Have a proactive attitude and a desire to find creative solutions with minimum guidance
• Problem solver- Articulate the client’s real problem and commit to solving it with the proper strategic solution.
• Growth mindset – Run PDCA cycle agilely and always work on self-improvements/
• Team player – Focus on winning as a team rather than individually. Be cooperative and collaborative.
• Open-minded – Be able to work effectively across different teams and personalities. Be flexible and adaptable.
• Detail-oriented – Treat the work as your own and be able to analyze.
• Cool-headed – Be patient and even tempered.
• Drive for results – Be persistent and know when to research vs. when to make a quick decision.
• Client service oriented – Be positive and optimistic.