Responsibilities:

• Client Relationship management
• Proactively working across teams to find solutions and optimization of internal workflows and improve processes
• Coordinate with operations, deployment, and integrated production leads on overall scheduling and planning of projects and resources, this includes the internal and external management of expectations and project task prioritization
• Manage department and senior management informational requests
• Deliverables management
• Ensuring all monthly production billing is correct
• Leading the team of Integrated Project Managers in either meeting or exceeding client expectations
• Key relationship between creative & production teams
• Manage and monitor timelines and deadlines, to help set realistic client expectations
• Oversight and management of all master production and touchpoint roll-outs with resources in Chennai
• Lead resource management for the studio teams by identifying and flagging upcoming needs with Head of disciplines in Chennai Deployment
• Point of escalation to the IPM, for creative or layout input, or any production challenges on the media aspects

Requirements:

• 7+ years of experience working in Print / Moving Image / Digital creative services industry
• Strong team management experience
• Prioritization, time management, and attention to detail
• Resilience and ability to work under pressure
• Strong interpersonal skills