Overview:

We are seeking a dynamic and organized individual to join our team in the role of IT and Admin Specialist. This position plays a crucial role in maintaining the efficiency of our organization by managing both IT infrastructure and administrative tasks. The ideal candidate should possess a strong technical background, excellent organizational skills, and the ability to handle diverse responsibilities.

Responsibilities:

IT Support:
o Provide first-level technical support to end-users, addressing hardware and
software issues.
o Install, configure, and maintain computer systems, networks, and peripherals.
o Troubleshoot and resolve IT-related problems in a timely manner.
o Collaborate with external IT vendors to ensure the smooth operation of IT
systems.
Network Management:
o Manage and maintain the organization’s network infrastructure.
o Ensure network security and implement necessary measures to protect against
unauthorized access.
o Monitor network performance and address any connectivity issues promptly.
Digital Marketing:
o Work closely with cross-functional teams, including sales, design, and IT, to
ensure seamless integration of digital marketing initiatives with overall business
objectives.
Software Administration:
o Oversee the installation, updating, and maintenance of software applications.
o Provide user training on software usage and troubleshoot any software-related
issues.
Data Security:
o Implement and enforce data security policies and procedures.
o Regularly backup and safeguard critical organizational data.
Administrative Tasks:
o Handle general administrative tasks, including managing office supplies,
coordinating meetings, and handling incoming calls.
o Assist in organizing company events, both internal and external.
o Manage travel arrangements and accommodations for employees.

Documentation:
o Maintain accurate and up-to-date documentation for IT systems, processes, and
administrative procedures.
o Generate reports and analyze data to support decision-making processes.
Collaboration:
o Collaborate with different departments to understand their IT needs and provide
effective solutions.
o Work closely with HR for onboarding and offboarding processes.
Compliance:
o Ensure IT systems and administrative processes comply with relevant laws and
regulations.
o Keep abreast of industry best practices and recommend improvements as needed.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and network administration.
• Strong proficiency in hardware and software troubleshooting.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Familiarity with administrative tasks and office management.
• Knowledge of data security principles and practices.

Knowledgeable in:

• HTML
• CSS/Bootstrap
• JavaScript
• MySQL
• WordPress or any CMS (Content Management System)
• Canva
• Adobe Illustrator
• Photoshop