IT Desktop Engineer

Job Responsibilities

  1. Fault Diagnosis and Resolution: Support in-depth analysis and resolution of complex problems that engineers cannot solve, including software, hardware, network, and other related technology issues.
  2. System Installation and Upgrade: Install, configure, and upgrade computer systems, software applications, printers, and other related hardware.
  3. User Training: Provide users with training on the use of software and hardware to enhance their technological efficiency.
  4. Care and Maintenance: Regularly inspect and maintain hardware to ensure optimal operation, and perform necessary software updates.
  5. Remote Support: Use remote desktop tools to support users and resolve their technical issues across different locations.
  6. Documentation and Reporting: Record all technical issues and solutions for future reference and report writing.
  7. Knowledge Base Maintenance: Share experience and knowledge with team members, update the knowledge base, and help improve the knowledge base system.
  8. Work with Vendors: Collaborate with hardware and software vendors for technical support or warranty management.
  9. Security: Ensure the security of users’ computers, networks, and data, and assist in implementing the company’s IT security policies.
  10. Project Support: Provide technical support for specific IT projects or lead projects as needed.
  11. Continuous Learning: Continuously update skills and knowledge to adapt to the evolving technological environment.
  12. Teamwork: Collaborate with frontline support teams, system administrators, network engineers, and other IT professionals to effectively resolve technical issues.


  1. Education: A degree in computer science, information technology, or related fields. Relevant professional certificates or diplomas combined with practical work experience are also acceptable.
  2. Experience: At least 2-3 years of relevant IT support experience, particularly in desktop support.
  3. Skills and Knowledge:
    • Familiarity with Windows, Mac OS, and other mainstream operating systems.
    • Proficiency in mainstream office software, such as the Microsoft Office suite.
    • In-depth understanding of hardware problem diagnosis and repair.
    • Basic knowledge of networks, including TCP/IP, WLAN, and VPN.
    • Ability to diagnose and solve common software and hardware faults.
  4. Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate with non-technical users.
  5. Problem-Solving Skills: Strong analytical skills for diagnosing technical problems and innovative problem-solving abilities.
  6. Teamwork: Ability to work collaboratively with team members and other departments.
  7. Continuous Learning: Strong interest in technology and a willingness to learn new technologies and tools.
  8. Specific Skills: Depending on the company’s needs, other specific skills or knowledge may be required, such as expertise in particular software applications or tools.
  9. Professionalism: Honesty, reliability, good time management, and organizational skills, along with a high sensitivity to protecting user and company data.
Work Set-up: Onsite
Work Specification: Full-time
Work Location: Paranaque
Salary Range: Salary Negotiable

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