Social Community Manager

The Social Community Manager role focuses on leading the community management response strategy and engagement for a flagship technology account. Here are the key details:

The Role:

  • Lead the community management response strategy and engagement for the flagship technology account.
  • Support building fans, driving conversations, improving brand perception, and helping professionals develop digital skills in the technology space.
  • Engage with fans across various social media channels in a reactive and proactive manner.
  • Respond to customer service inquiries, redirect queries as necessary, identify and engage with super-fans, and curate user-generated content for re-sharing.
  • Communicate community sentiment and data to the Social Performance and Content teams to shape future content strategies.
  • Passionate about customer service, conversation, and strengthening communities through engagement-focused response management.
  • Adhere to tone of voice guidelines and understand what works on platforms like Instagram, LinkedIn, Twitter, TikTok, and Facebook.
  • Stay updated on social trends and the latest language used on platforms.

Key Responsibilities:

  • Serve as the primary point of contact for community management across the client’s channels.
  • Engage with fans in a way that encourages further conversation and fosters a sense of community.
  • Handle technical queries, redirecting them to the relevant support team, and provide product information to aid the purchase funnel.
  • Identify advocates, influencers, and participate in conversations happening outside owned channels.
  • Stay informed about channel activities by collaborating with the internal social team and the Social Media Marketing client team.
  • Develop guidelines and strategies for each community and ensure consistency in reactive responses.
  • Utilize social media management tools like Sprinklr to manage community management responses, post content, and curate dashboards.
  • Collect feedback and present it to clients and agency teams to improve content engagement.
  • Provide insights and recommendations through community health reports.
  • Report on community management targets and follow up on messages as per set SLAs.
  • Curate and collate user-generated content for spotlighting.
  • Monitor social media conversations and trends related to the client and provide actionable insights.
  • Support the Ops Lead in planning and executing community management responses for client events.
  • Assist with publishing organic content formats when needed.
  • Train additional community management resources and manage processes during peak times.
  • Proactively find solutions to challenges and keep the Social Operations Lead informed.
  • Confidently present ideas, plans, and execution strategies to clients and the agency team.
  • Ensure best practices in community management under the guidance of the Social Operations Lead.
  • Engage with the client’s global social media team to share knowledge and successes.


  • At least 2 years of demonstrable experience in an agency or managing community management for a large brand.
  • Experience working with tech brands in both B2B and B2C contexts is preferred.
  • Passion for conversation and customer service.
  • Strong knowledge and proficiency in using social media platforms like Facebook, Twitter, Instagram, YouTube, and LinkedIn.
  • Excellent command of the English language with outstanding written communication skills and the ability to adapt tone of voice.
  • Proficiency in publishing tools, with experience in Sprinklr being a plus.
  • Excellent organizational and time management skills.
  • Client-facing experience.
  • Ability to work autonomously in a fast-paced environment and escalate issues when necessary.
  • Strong communication skills for sharing ideas with stakeholders.
  • Analytical thinker with the ability to derive insights from data to drive value.


  • Personal interest in technology and the tech industry.
  • Knowledge of digital accessibility best practices.
  • Experience with paid media.
Work Set-up: Work-from-home
Work Specification: Full-time
Work Location: Manila
Salary Range: Salary Negotiable

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