Transcreation Account Manager


    • Communication
      • Displays understanding of the client’s needs to deliver high satisfaction levels in terms of quality and timeliness.
      • Shares feedback with the wider team and escalates any concerns to relevant stakeholders.
      • Acts as the primary client contact for localization project delivery, structuring regular status and communications with clients and internal stakeholders.
      • Defines scope and approach, sets and manages expectations and deliverables, and troubleshoots issues as they arise.
    • Collaboration
      • Partners with Client Service, Production, and Finance to ensure a smooth process, proper resource allocation, and a superior end result.
      • Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines.
    • Process
      • Manages small-to-medium projects independently, from initiation through to completion (briefing to billing).
      • Works with cross-functional teams in a fast-paced agency environment.
      • Takes responsibility for the quality of the transcreation and language services delivered to the client.
      • Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference.
      • Provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement.
      • Manages client objectives, budget, expectations, deliverables, and timelines and communicates changes/directions to team members.
      • Keeps projects on track through clear task lists, timing schedules, and trackers.
      • Participates actively and can knowledgeably articulate status internally or during client interactions.
      • Identifies improvements to existing workflow and processes.
      • Identifies potential project risks and develops contingency plans and, if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead.
      • Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications.
      • Ensures the highest quality is always delivered to clients.
    • Financials
      • Owns project budget and tracking of all costs throughout the project lifecycle.
      • Reconciles estimates to actuals and resolves budget discrepancies among disciplines, vendors, and clients.
      • Manages purchase orders, runs financial reporting, and bills against project budgets.
  • Essential Skills / Qualifications:

    • 3+ years’ proven experience of working in a Localization Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge.
    • Understanding of languages and the creative development process as well as quality assurance methodologies.
    • Proven experience of servicing international clients and managing their projects in multiple markets with multiple stakeholders.
    • Strong communication skills, including solid experience in client communication.
    • Fluent oral and written English is essential.
    • Highly organized, detail-oriented, quality-oriented, and customer-focused with a clear understanding of international brand challenges.
    • High level of IT literacy and numeracy skills.
    • Strong skills in prioritization and time management.
    • Proven team-working skills.
    • Complaint management experience.
    • Ability to innovate, be analytical, and think ‘outside of the box’.
    • Resilience and ability to work under pressure.
    • CAT Tool / TMS experience.
    • Ability to work UK business hours (9am – 6pm UK time).
  • Desirable Skills / Qualifications:

    • Work experience in projects involving Production (Digital/Print/Broadcast).
    • Vendor Management experience.
    • Any other language skills and capabilities.
Job Category: Finance IT Management
Work Set-up: Hybrid Work-from-home
Work Specification: Full-time
Work Location: Manila
Salary Range: Salary Negotiable

Apply for this position

Allowed Type(s): .pdf, .doc, .docx