Responsibilities

• • Communication
    • Displays understanding of the client’s needs to deliver high satisfaction levels in terms of quality and timeliness.
    • Shares feedback with the wider team and escalates any concerns to relevant stakeholders.
    • Acts as the primary client contact for localization project delivery, structuring regular status and communications with clients and internal stakeholders.
    • Defines scope and approach, sets and manages expectations and deliverables, and troubleshoots issues as they arise.
  • Collaboration
    • Partners with Client Service, Production, and Finance to ensure a smooth process, proper resource allocation, and a superior end result.
    • Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines.
  • Process
    • Manages small-to-medium projects independently, from initiation through to completion (briefing to billing).
    • Works with cross-functional teams in a fast-paced agency environment.
    • Takes responsibility for the quality of the transcreation and language services delivered to the client.
    • Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference.
    • Provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement.
    • Manages client objectives, budget, expectations, deliverables, and timelines and communicates changes/directions to team members.
    • Keeps projects on track through clear task lists, timing schedules, and trackers.
    • Participates actively and can knowledgeably articulate status internally or during client interactions.
    • Identifies improvements to existing workflow and processes.
    • Identifies potential project risks and develops contingency plans and, if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead.
    • Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications.
    • Ensures the highest quality is always delivered to clients.
  • Financials
    • Owns project budget and tracking of all costs throughout the project lifecycle.
    • Reconciles estimates to actuals and resolves budget discrepancies among disciplines, vendors, and clients.
    • Manages purchase orders, runs financial reporting, and bills against project budgets.

• Essential Skills / Qualifications:

  • 3+ years’ proven experience of working in a Localization Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge.
  • Understanding of languages and the creative development process as well as quality assurance methodologies.
  • Proven experience of servicing international clients and managing their projects in multiple markets with multiple stakeholders.
  • Strong communication skills, including solid experience in client communication.
  • Fluent oral and written English is essential.
  • Highly organized, detail-oriented, quality-oriented, and customer-focused with a clear understanding of international brand challenges.
  • High level of IT literacy and numeracy skills.
  • Strong skills in prioritization and time management.
  • Proven team-working skills.
  • Complaint management experience.
  • Ability to innovate, be analytical, and think ‘outside of the box’.
  • Resilience and ability to work under pressure.
  • CAT Tool / TMS experience.
  • Ability to work UK business hours (9am – 6pm UK time).

• Desirable Skills / Qualifications:

  • Work experience in projects involving Production (Digital/Print/Broadcast).
  • Vendor Management experience.
  • Any other language skills and capabilities.